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1. About shipping


1.1 HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your COOFIT account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

 

1.2 HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number will be given to you after it is shipped.
 

1.3 HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

It should expect to receive their orders within seven (7) to fifteen(15) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
 

1.4 Can I Require On-SITE RETRIEVAL SERVICE AFTER THE PRODUCTS SHIPPING?

Yes, you could refuse to accept the package when it is sent to your home, but an extra fee will be charged


2. Refund and Exchange Policy


1. If you are not satisfied with our products, you can return the new and unused products within 30 days from the date of purchase. If the purchased products have quality problems, we will bear the shipping fee. Otherwise, the original shipping fee and insurance are non-refundable.


2. We cannot accept exchange or return of open packaging, used or damaged items.


3. We will give you a full refund by the same method as your original payment for products.


4. Products purchased under a discount and/or Credit Card Installment Program can only be exchanged to another product (of equal or higher value and the customer shall pay the difference in product price). No cancellation will be arranged once the Credit Card Installment Program is confirmed.

5. Before returning your purchased products, please contact us and submit your return request first.

6. Coofit reserves the final right to interpret the terms and conditions.